1 Introduction
Samamenang ("we", "platform", or "company") respects the privacy of every individual using our platform at samamenang.org. This Privacy Policy is written in English to ensure all our members in Malaysia can clearly understand how their personal data is managed.
This document describes the types of data we collect, why we collect it, how we use it, who may access it, and the rights you hold regarding that data. We are committed to managing your personal data responsibly, transparently, and securely.
By using the samamenang Platform, you agree to the practices described in this Privacy Policy. If you do not agree, you may contact us for more information or choose to discontinue use of the platform.
2 Personal Data We Collect
We collect your personal data through several different channels. The following are the main categories of data we collect:
- Account information: Full name, date of birth, ID card number, email address, phone number, and password (stored in encrypted hash form).
- Financial information: Bank account number, account holder name, and bank name for deposit and withdrawal processing purposes.
- KYC verification documents: Copies of identification documents, bank statements, and proof of address submitted during the identity verification process.
- Communications: Chat and email conversation history with our customer support team.
- Technical data: IP address, browser type, operating system, screen resolution, and device information.
- Usage data: Pages visited, session duration, games played, bet amounts, and general usage patterns.
- Location data: Country or region determined based on IP address for regulatory compliance purposes.
- Cookie data: Information collected through cookies and similar tracking technologies (see section 6).
3 Data Collection & Usage Purpose
Samamenang uses your personal data only for legitimate and necessary purposes. Below are the primary purposes for which your data is used:
- Account management: Creating and managing your account, verifying your identity, and enabling you to log in securely.
- Transaction processing: Processing deposits, withdrawals, and any financial transactions related to your account.
- Legal compliance: Meeting KYC (Know Your Customer), anti-money laundering (AML), and other regulatory compliance requirements.
- Platform security: Detecting and preventing fraud, unauthorised access, and suspicious or harmful activity.
- Customer support: Assisting you with enquiries, complaints, and technical issues effectively.
- Product improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience.
- Marketing communications: Sending you information about the latest promotions and offers — only if you have given consent to receive such communications.
- Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
4 How We Protect Your Data
Your data security is more than a promise — it is an ongoing investment we take seriously. samamenang implements multiple layers of technical and operational security to ensure your data remains protected at all times.
256-bit SSL Data Encryption
All data transmitted between your device and our servers is protected with 256-bit SSL encryption — the same security standard used by major banks in Malaysia.
Secure Database
Personal data is stored on servers protected by strict access controls. Passwords are stored as one-way hashes that cannot be decrypted by anyone.
Internal Access Controls
Only authorised staff with a legitimate business need may access members' personal data. All access is logged and regularly monitored.
24/7 Monitoring
Our security monitoring system operates around the clock to detect any unauthorised access attempts or suspicious activity on member accounts.
5 Data Sharing with Third Parties
Samamenang does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We only share data in the following limited situations:
- Payment service providers: Information required to process deposits and withdrawals is shared with authorised payment gateways and is subject to strict confidentiality agreements.
- Technology service providers: Cloud infrastructure providers, customer support systems, and analytics tools that help us operate the platform — all bound by strict data processing agreements.
- Legal authority: We fully comply with directives from lawful authorities when required by law, including enforcement agencies and courts.
- Fraud prevention: In cases involving suspected fraud, relevant information may be shared with the appropriate parties for investigation and protection purposes.
6 Cookies and Tracking Technologies
Samamenang uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
- Essential cookies: Required for the platform to function properly — including login session verification and security settings. These cookies cannot be disabled.
- Preference cookies: Saving your preferences such as language, display settings, and game preferences for a more personalised experience.
- Analytics cookies: Helping us understand how players use the platform so we can make improvements. This data is collected in aggregate and does not identify individuals.
- Security cookies: Used to detect and prevent fraudulent activity and to protect your account.
You can manage your cookie settings through your internet browser at any time. However, disabling essential cookies may affect platform functionality. For guidance on managing cookies in your browser, refer to your browser's documentation.
7 Data Retention and Deletion Period
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.
- Active account data: Retained for as long as your account remains active at samamenang.
- Financial transaction data: Retained for a minimum of 7 years following a transaction to comply with financial and tax legal requirements.
- Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
- Data after account closure: Once an account is closed, data that is no longer required will be deleted or anonymised within 90 days, except for data that must be retained by law.
8 Your Rights Regarding Personal Data
Samamenang recognises and respects your rights regarding your personal data. Below is a summary of those rights:
| Rights | Description | How to Use It |
|---|---|---|
| Right of Access | You have the right to obtain a copy of the personal data we hold about you. | Contact customer support |
| Right to Rectification | You have the right to request correction of inaccurate or incomplete data. | Update in account settings or contact support |
| Right to Erasure | You have the right to request deletion of your data under certain conditions, subject to legal requirements. | Submit a written request to us |
| Right to Restrict Processing | You have the right to request that we restrict the processing of your data in certain circumstances. | Contact our privacy team |
| Right to Object | You have the right to object to the processing of your data for direct marketing purposes at any time. | Unsubscribe via email or contact support |
| Right to Data Portability | You have the right to receive your data in a machine-readable format for transfer to another provider. | Submit a written request to us |
To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 30 business days.
9 Cross-Border Data Transfers
In operating our platform, some of your personal data may be processed by servers or service providers operating outside Malaysia. When this occurs, we ensure that such transfers are protected by:
- Data processing agreements compliant with internationally recognised data protection standards.
- Security assessments of all third-party providers before any integration is permitted.
- Standard contractual clauses ensuring a level of protection equivalent to this Privacy Policy.
10 Children's Privacy & Protection
Samamenang strictly prohibits individuals under the age of 18 from registering or using our platform. We do not knowingly collect personal data from minors.
If we find that a minor's personal data has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. If you believe your child has registered an account at samamenang, please contact us immediately.
11 Changes to Privacy Policy
Samamenang reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, or new legal requirements.
When significant changes occur, we will notify you via:
- In-platform notification upon your next login.
- Email to the address registered to your account.
- Update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy page periodically. Continued use of the Platform after any changes take effect constitutes your acceptance of the updated policy.
12 Contact Us About Privacy
If you have any questions, concerns, or complaints about how we handle your personal data, the samamenang privacy team is here to help. We take every privacy-related enquiry seriously.
Live Chat
The fastest way to get help — our team typically responds in under 2 minutes via the platform's live chat feature.
Privacy Email
For more detailed written enquiries regarding your data, contact us at [email protected] with the subject line "Privacy Enquiry".
Play Responsibly at samamenang
Your data is protected with industry-grade encryption. Register an account today and experience an online gaming platform that puts your privacy and security first.